Questions and answers
Getting started
How do I get started?
Simply get in touch to arrange a free 30-minute consultation.
We’ll talk through your space, your needs and how I can best support you before booking a session. This can take place in your home or remotely if you prefer.
Do I need to prepare before you arrive?
No preparation is needed. However, if you would like to make a list of things you would like to focus on, that would be helpful.
Are you insured, DBS checked and licensed?
Yes. ClearSpace Home holds Public Liability Insurance and Professional Indemnity Insurance. This provides cover while working in your home, handling your belongings and offering organising and paperwork support.
I am also DBS checked for additional reassurance.
Do I need to be at home during the session?
That’s entirely up to you.
Clients are very welcome to work alongside me, particularly during their first session, while others prefer me to work independently once we’ve agreed a plan together. We’ll always work in a way that feels most comfortable for you.
Will you judge my home?
Will you judge my home?
Absolutely not. This is an entirely judgment free service, regardless.
How long will it take to see a difference?
Most clients notice a positive change after the first session.
Will my information and belongings be treated confidentially?
Absolutely. Everything we discuss and work through is treated with discretion and respect at all times.
Will you take photos?
Yes, only with your prior permission. No personal details will ever be shared and nothing will identify who lives at the property or the address.You are never under any obligation to agree to photos — this is entirely your choice
Sessions, pricing & projects
What’s included in a half-day session?
A half-day session includes 4 hours of hands-on organising support, along with a free initial 30-minute consultation.
Up to 10 miles of travel is included .Up to 3 refuse sacks of recycling or charity shop drop-offs included.
This option is ideal for smaller spaces or focusing on one main area..
What’s included in a full-day session?
A full-day session includes 7 hours of hands-on organising support and a free initial 30-minute consultation.
Up to 10 miles of travel is included. Up to 6 refuse sacks of recycling or charity shop drop-offs included.
This is best suited to larger spaces or more involved projects.
How do you handle ongoing sessions?
For larger projects or whole-home support, sessions can be booked over several days.
We’ll agree a clear plan at the start, including the number of sessions needed and how the work will be paced.
This allows the process to feel manageable and flexible, with progress made step by step.
What if we don’t finish everything in one session?
We’ll focus on what matters most to you in your initial session and make as much progress as is comfortable. If further support is required we cam discuss follow-up or maintenance sessions.
Are there any additional costs I should be aware of?
Travel beyond the first 10 miles is charged at £0.45 per mile.
Any additional services, such as specialist disposal, skips, or storage solutions, are discussed and agreed with you in advance.
There are no hidden costs.
What areas do you cover?
I work within a 10-mile radius of Farnborough, covering Hampshire, Surrey and Berkshire. Travel beyond this can be discussed in advance.
Do you offer ongoing or maintenance sessions?
Yes. Clients can choose regular follow-up sessions to maintain organised spaces or tackle new areas as needs change.
These can be booked monthly, quarterly or seasonally — whatever works best for you.
Do you work weekends or bank holidays?
Weekend sessions are charged at £50 per hour and bank holiday sessions at £60 per hour.
A minimum booking of 4 hours applies.
What are your usual working hours?
My usual working hours are 9am–4pm, Monday to Friday. Weekend and bank holiday sessions can be prior arrangement and are charged at £50 per hour at weekends and £60 per hour on bank holidays. A minimum booking of 4 hours applies.
How is my personal information handled?
For full details please refer to my Privacy Policy.
Recycling, donations & removals
What happens to items I no longer want?
Wherever possible, items are recycled or donated to charity rather than sent to landfill. I’ll always talk through the best options with you and agree what feels right before anything is removed.
Is removal included in my session?
Yes — removal is included within the agreed bag allowance for your session. Any additional bags, extra trips or specialist disposal will always be discussed and agreed with you in advance.
How many bags are included?
Half-day session (4 hours): up to 3 refuse sacks.
Full-day session (7 hours): up to 6 refuse sacks.
These allowances apply per booking, not per day.
What if I need more items removed?
If additional bags, extra trips or specialist disposal are needed, this will always be discussed with you in advance and may incur an additional charge.
Can you take items to the tip or arrange a skip?
Yes, where appropriate.
Tip runs are included within the agreed bag allowance for your session.
If a skip is required a £25 administration fee applies to cover organising and overseeing the arrangements, with skip hire costs paid directly by the client. For larger items I can also liaise with a Man & Van service where required. A £25 administration fee applies for organising and overseeing this, with removal costs paid directly by the client.
Selling items on your behalf
Do you offer a selling-on-my-behalf service?
Yes. ClearSpace Home offers a selling-on-your-behalf service for suitable items you no longer need. This service is designed to help you rehome good-quality items without the time or hassle of listing, managing enquiries or arranging sales yourself.
What items are suitable for selling?
Clothing, accessories, small household items, £50 minimum value auctions for specialist items
What fees apply and how do payments work?
A fee of 35% of the final sale price applies to items sold on your behalf. This covers preparing items for sale, photographing, creating listings, managing enquiries, handling offers or auctions and co-ordinating the sale process.
What happens if my items don’t sell?
If an item hasn’t sold within 90 days, we’ll agree next steps with you, such as return or donation to charity.
Where can I read the full selling terms?
You can view them [here].
Booking, payments & cancellations
How do I book a session
Sessions are booked following an initial consultation, where we’ll talk through your space, your needs and the best way to work together. Once we’ve agreed the details, your session will be secured with a booking deposit.
Is a deposit required to secure my booking?
Yes — a 50% deposit is required at the time of booking to secure your session. The remaining balance is payable at the end of your session.
When do I pay the remaining balance?
The remaining balance is due at the end of your session. Payment details will be confirmed in advance so everything is clear and straightforward.
What payment methods do you accept?
Payment can be made by cash, bank transfer or PayPal. Full payment details will be agreed in advance so everything is clear and straightforward.
What is your cancellation policy?
I ask for at least 48 hours’ notice if you need to cancel or reschedule your session. Cancellations made with less than 48 hours’ notice will result in the loss of the booking deposit.
What happens if I need to reschedule?
Where possible, I’m happy to reschedule your session with at least 48 hours’ notice, subject to availability. This allows your deposit to be transferred to a new date.
If you have any other questions or would like to book a consultation, you’re very welcome to get in touch.
You can also call me if you’d prefer to chat.
Or call me on 07876 256843